HVAC Contractor Grapevine, TX Too Cool Air HVAC contractor

Emergency Call

January 17, 2025

First call of the day was a simple one—had to replace some thermostat wire between the stat and the air handler. Got lucky this time; the run was short and easy to get to, so we were in and out pretty quick.

Second stop was a couple who were worried about their heat strips pulling too much power. Someone from the electric company told them the draw was high. Checked everything out and explained that electric heat strips just naturally pull a lot of amps—especially with two strips per circuit, it’s normal to see 40 to 60 amps during a heating cycle. Nothing dangerous, just how those systems are built.

Still, we helped them out by installing a 2-stage thermostat so the system won’t fire up everything at once unless it really needs to. That should cut down their draw on milder days and help with energy costs too.

Wrapped up a few other small calls, but then we got a serious one—a confirmed gas leak in an air handler, and the customer had a newborn coming home that same day. Gas company had already shut the valve off, so they were stuck without heat.

We headed straight over. Tracked it down to a supply hose—got it swapped, tested everything for leaks, and had the heat back on with time to spare. Wasn’t gonna let them get home to a cold house.

 

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Lauren Balon
Lauren Balon
Sergio did a fantastic job serving my AC/Heater - it's never been serviced before and apparently something in the heater was turned up to high that could cause a potential CO2 leak, but Sergio caught that and was able to adjust. Super friendly and awesome heat contractor
Ally Huckaby
Ally Huckaby
Too Cool Air, great experience. Sergio went above and beyond explaining the problem and solution. Great same day service. I would recommend him for any of your air conditioning issues.
Chassidy Mitchell
Chassidy Mitchell
Sergio was awesome! After having so many people come and try and see what was wrong with my air Sergio was the last person who came and he saved us . He knew exactly what to do . He explained everything thoroughly , very professional, very personable. I’m blowing cold again. Thank you again Sergio and Too Cool Air